FAQs

A: Our standard MOQ is 20-30 units per model for shower rooms and bathtubs. However, we are flexible for new customers and can support smaller quantities for initial market testing.

A: Yes, this is one of our strengths. You can mix different categories (e.g., shower cabins + bathtubs + mirrors) in one 20GP or 40HQ container to optimize your inventory and reduce shipping costs.

A: Samples are available for quality evaluation. While we charge for the sample and shipping initially, the sample cost will be fully refunded to you once you place a full container order.

A: We usually offer a price validity period of 2-3 months. For long-term partners, we have a price protection mechanism to help you stay competitive despite fluctuations in aluminum or glass costs.

A: We typically accept T/T (30% deposit, 70% balance against BL copy) or L/C at sight. For established long-term partners, we can discuss more flexible payment terms.

A: Yes, over 80% of our business is OEM/ODM. We can customize sizes, shapes, glass thickness, and frame finishes. Your brand logo can be laser-printed on the glass or etched on the hardware and packaging.

A: We use high-quality tempered safety glass ranging from 4mm to 10mm. We offer various finishes including clear, frosted, silk-screened, and "Easy-Clean" (Nano-coated) glass which prevents water stains.

A: We primarily use high-grade 6063 Aluminum alloys and 304 Stainless Steel. For rollers and handles, we offer various options including zinc alloy, brass, and stainless steel to meet different budget and durability requirements.

A: Yes. Our massage bathtubs can be equipped with air pumps, water pumps, heater systems, underwater LED chromotherapy lights, and Bluetooth speakers according to your specific market needs.

A: For customized orders and projects, our R&D team can provide professional CAD technical drawings for confirmation before production to ensure every detail is 100% accurate.

A: Sanch products are compliant with international standards. We hold CE (EN14428), RoHS, and SASO certifications. Our tempered glass meets the safety requirements of EN12150-1.

A: We have a strict 3-stage QC: 1. Incoming material inspection (especially for glass and aluminum); 2. In-line inspection during assembly; 3. Final sampling before loading to check waterproof performance and finish.

A: We provide a 2-year warranty for the main body of shower rooms and bathtubs, and a 1-year warranty for electronic parts (like LED mirrors or massage pumps).

A: While we use high-strength tempered glass, we also provide a certain percentage of "free spare parts" (like glass panels, rollers, and seals) with every container to handle emergency replacements for your customers.

A: Yes, all our acrylic trays and bathtubs feature a reinforced anti-slip surface design to ensure user safety, meeting international anti-slip standards.

A: For the first order (including packaging design confirmation), it takes about 35-40 days. For repeat orders, we can shorten the lead time to 25-30 days for a 40HQ container.

A: We use "Triple Protection" packaging: 1. 5-layer export-strength corrugated cartons; 2. Foam protectors for all corners; 3. Plywood crates or pallets for fragile items (like mirrors and bathtubs) to prevent impact.

A: Yes, for online sellers (Amazon/Wayfair), we provide reinforced "Mail Order Packaging" which passes professional drop tests to ensure the product arrives intact at the end-user's door.

A: Every product comes with a detailed English installation manual. For complex items like massage cabins, we also provide installation videos to help your technical team or customers.

A: We keep a record of every order's specifications for at least 5 years. You can contact your sales manager at any time to order specific rollers, seals, or hardware that are 100% compatible with your previous shipments.

A: Sanch Bathroom is a professional sanitary ware manufacturer established in 2005. We are located in Hangzhou, China, only 200km from Shanghai and Ningbo ports, which provides us with excellent logistics advantages for global shipping.

A: Our core products include high-quality Shower Enclosures (Shower Cabins/Walk-ins), Massage Bathtubs, Shower Panels, LED Bathroom Mirrors, and Bathroom Vanities. We provide a "One-Stop Solution" for modern bathroom projects.

A: Our factory covers a large area with specialized production lines for glass cutting, tempering, and assembly. We have a monthly production capacity of over 10,000 sets for shower enclosures, ensuring stable supply for large-scale wholesale orders.

A: Yes, we have cooperated with numerous real estate developers, hotel chains, and apartment projects worldwide. We can provide technical drawings and customized solutions tailored to specific project requirements.

A: Absolutely. We warmly welcome clients to visit our facility in Hangzhou. We also offer "Virtual Factory Tours" via video call (WhatsApp/Zoom) if you are unable to travel due to schedule constraints.